Frequently Asked Questions

Everything you need to know about your next musical masterpiece.

How are the guitars packaged for shipping?

Every instrument undergoes a professional inspection and is double-boxed with premium padding to ensure it arrives at your doorstep in perfect playing condition.

What is your return policy for instruments?

We offer a 30-day satisfaction guarantee. If you are not completely in love with your guitar, you can return it in its original condition for a full refund or exchange.

Do you offer international shipping?

Yes, Guitars Garden ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Are your guitars set up before they are sent out?

Absolutely. Our in-house luthiers perform a multi-point setup on every guitar, including action adjustment and intonation, so it is ready to play right out of the box.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you get the gear you need now.

Do the guitars come with a warranty?

All new instruments come with the full manufacturer's warranty. Additionally, Guitars Garden provides a one-year limited warranty on all certified pre-owned gear.